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  • What is Toys“R”Us India’s Return Policy?

Toys“R”Us India’s returns policy gives you an option to return items purchased for any reason within the specified return period (check the product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging.  

  • How does return works

PICK UP: We offer a free pick up service. You will see a pickup option when you submit a return request.

During Pick Up, our delivery agent may do a quality check on the return. If the product(s) do not pass the quality check, we shall not accept the return. If you choose to return the item for reason of mismatch or receipt of a defective item, you will be refunded the full money. Please note that we do not have the option of an exchange of products yet for the items purchased by you on the website.


The following EXCEPTIONS and RULES apply to this Policy:


  1. All items to be returned must be unused and in their original condition with all original tags and packaging intact
  2. Net amount paid by you (excluding instant cashback/discount) to purchase the original item will be considered to calculate the difference in the amount of the original and exchanged item which will be payable by you or refundable by the website as the case may be, for an exchange.
  3. Purchased Items cannot be exchanged but can only be returned.
  4. Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to return orders.
  5. Toys“R”Us India shall reserve the right to restrict the return of the items purchased on Toys“R”Us website if a customer in any way breaches or misuse this policy, as determined in Toys“R”Us s sole discretion. In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
  6. Toys“R”Us will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Toys“R”Us would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.


  • To return a product to Toys“R”Us India, please follow these steps:

You have to log in to your account on and follow the steps:

  1. Go to “My Accounts” on the top right of your screen
  2. Click on “My Order”
  3. Create a Return Request and click on “Return” button
  4. Follow the instruction on the page and make a note of Return ID
  • How long would it take me to receive the refund of the returned product?

Payments made via Credit Cards, Debit Card, Net Banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.

  • How do I return multiple products from a single order?

You can select multiple items that need to be returned from a single order. Go to My Orders, select an Order and then select the required items that need to be returned

  • Does Toys“R”Us India pick up the product I want to return from my location?

Yes, we provide product Pick Up facility

  • Is there a specific number of days within which we can return a product bought?

Yes, we are currently allowing returns within 30 days from the purchase date.