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Same Day Delivery and Next Day Delivery available*. | Free Home Delivery Rs.999 and Above

Same Day Delivery and Next Day Delivery available*. | Free Home Delivery Rs.999 and Above
 

SHOPPING, ORDERING, AND SHIPPING

  • How do I check the status of my order?

Tap on the “Track Order” icon on the bottom right of the website to check on the Order status.

  • How can I check if the Order can be delivered to my PIN Code?

You can find out using the courier serviceability tool available on the product page. Please enter your area PIN code in the respective field to get the required information about standard order delivery time and Cash on Delivery availability for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

  • How are orders placed delivered to me?

All orders placed are dispatched through our courier partner Delivery.

  • Does Toys“R”Us India deliver products outside India?

No. At this point, we deliver products only within India.

  • How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such service and your area PINCODE is serviceable, you will receive a communication from our end.

  • I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

  1. Please do not use the item for which the claim is being raised.

  2. You may be required to share a short description of the case (A few questions will be asked to help us understand the scenario)

  3. The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

  4. The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable to get a refund in case you fail in any of the below-mentioned scenarios:

 

  1. Failure to provide adequate information about the case.

  2. Failure to provide snapshots of the packet and box (if any)

  3. If a pilferage delivery was received, pilferage claims must be made the same day.

  4. You must not dispose of the packaging for 3 - 4 days post-delivery. We might need to pick up your packaging for investigation at our end

  5. You have used the item for which the claim was raised.

 

 

CANCELLATIONS & MODIFICATION

  • What is Toys“R”Us India’s Cancellation Policy?

You can cancel an order until it is under packed status on “Track my Order”. As soon as the order is cancelled, we refund the amount paid for the order into the same Payment mode.

  • How do I cancel my order?

You have to login to your account on www.toysrus.in and follow the steps:

  1. Click on “My Account” on the top right of your screen

  2. Select the Order item you want to cancel

  3. Click on the CANCEL button

  4. Your order has been cancelled

  • Can I modify the shipping address of my order after it has been placed?

Sorry, that is not possible as the details for the delivery are already shared with our logistic partner. In such a scenario, you can always cancel your order before it has been packed and place a new order with a new address and mobile number.

  • When will I receive my refund?

Payments made via Credit Cards, Debit Card, Net Banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.

 

RETURNS AND EXCHANGE

  • What is Toys“R”Us India’s Return and Exchange Policy? How does it work?

Toys“R”Us India’s returns and exchange policy gives you an option to return or exchange items purchased for any reason within the specified return/exchange period (check the product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on the product but please take adequate measures to preserve its condition. 

  • How does return or exchange work?

PICK UP: We offer a free pick-up service. You will see a pickup option when you submit a return request.

During Pick Up, our delivery agent may do a quality check on the return. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on the website for the same or for any other item of the same or different value from the website within the specified exchange period subject to your address being serviceable for an exchange

 

The following EXCEPTIONS and RULES apply to this Policy:

 

  1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact

  2. If you choose to exchange the item purchased by you on the website within the specified exchange period for the same size, you will be provided with a replacement of the item, free of cost

  3. If you choose to exchange items purchased by you on the website for any other item of the same or different value from the website. In such case, if the exchanged item is of the higher value, differences in amount will be charged to you and if the exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of the original item from you

  4. Net amount paid by you (excluding instant cashback/discount) to purchase the original item will be considered to calculate the difference in the amount of the original and exchanged item which will be payable by you or refundable by the website as the case may be, for an exchange.

  5. Applicable refund for exchange will trigger post successful pick of original item from you.

  6. Exchanges are only allowed for pin codes that are serviceable for an exchange

  7. Items cannot be exchanged for multiple products, and you are allowed to select a single item for exchange. While customers can exchange multiple items at a time by initiating separate exchange requests for each of the items

  8. Non- returnable products/categories cannot be exchanged

  9. Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders

  10. Toys“R”Us India shall reserve the right to restrict the exchange of the items purchased on Toys“R”Us website if a customer in any way breaches or misuse this policy, as determined in Toys“R”Us’s sole discretion. In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well Toys“R”Us will not be liable for the products returned by mistake.

  11. Toys“R”Us will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Toys“R”Us would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

 

  • To return a product to Toys“R”Us India, please follow these steps:

You have to login to your account on www.toysrus.in and follow the steps:

  1. Go to “My Accounts” on the top right of your screen

  2. Click on “My Order”

  3. Create a Return Request and click on “Return” button

  4. Follow the instruction on the page and make a note of the Return ID

  • How do I place an exchange request?

You can exchange a product purchased from the website within the specified return/exchange period (check the product details page for the same)

You have to login to your account www.toysrus.in and follow the steps:

  1. Go to “My Accounts” on the top right of your screen

  2. Click on “My Order”

  3. Select the Product need to be exchanged and click on “Exchange” (If your address is serviceable for exchange you will be able to proceed and generate an exchange id)

  4. Follow the instruction on the page and make a note of Exchange ID

  • How the product will be exchanged

You have to follow the below steps for exchange process:

  1. Place the product in a packet but do not seal it. Please ensure the product is unused, with all the tags intact.

  2. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchanged item.

  3. At any time, you can track the status of your exchange requests under the “Track” icon on the bottom left of the website

  • How long would it take me to receive the refund of the returned product?

Payments made via Credit Cards, Debit Card, Net Banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.

  • How do I return multiple products from a single order?

You can select multiple items that need to be returned from a single order. Go to My Orders, select an Order and then select the required items that need to be returned

  • Does Toys“R”Us India pick up the product I want to return from my location?

Yes, we provide a product Pick Up facility

 

SING UP AND LOGIN

  • How do I create an account on Toys“R”Us India Website/M site?

Please follow the below step to create an account:

  1. Go to www.toysrus.in

  2. On the top right corner of screen click on the profile icon and select “Login/Register”

  3. Click on “Sign Up” option at the bottom

  4. Enter the required details and click on “REGISTER” 

  • How do I login on Toys“R”Us India? 

Please follow the below step to Login:

  1. Go to www.toysrus.in

  2. On the top right corner of the screen click on the profile icon and select “Login/Register”

  3. Enter your Email ID and Password

  4. Click on “LOG IN” 

  • How do I recover account details over the website?

  1. Go to www.toysrus.in

  2. On the top right corner of the screen click on the profile icon and select “Login/Register”

  3. Click on “Forgot Password”

  4. Enter your Email Address and you will receive the details to reset your password on the registered email address

  • Do I need to provide an email to create an account on ToysrUs India Website/Msite?

You can Login on ToysrUs India by your Email address, Facebook account or Gmail Account

 

PAYMENTS

  • How can I pay for my order at Toys“R”Us India?

You can make the payments by below-mentioned options:

  1. Credit Card

  2. Debit Card

  3. Net Banking

  4. Cash on Delivery

  • I am being charged a GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to be borne/paid by the ultimate consumer of the product or service. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc

  • How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

  1. GST amount: If applicable, the amount of GST collected from customers depends on the category, for example

    1. Apparel/Clothing: Max 12% 

    2. Footwear: Max 18%

    3. Home Furnishing: Max. 28%

    4. Accessories/Other Categories: Max 28%

  • If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer

  • For Cash-on-Delivery orders, can I check the package before making a payment?

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered

  • Can I pay using International Currency?

Unfortunately, at this time we accept payment only in INR.

  • What if the amount got debited from my side but I did not receive an Order ID?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet

Please send an email at customercare@toysrus.in or Call us on +91-8951944518 and we'll sort it out for you.



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